FREQUENTLY ASKED QUESTIONS
WHY CHOSE SOUTHERN MEDICAL?
SOUTHERN MEDICAL, formerly Ed Medical Inc, has been providing home medical equipment to Greater Middle Tennessee since 1989. We have a compassionate and caring team ready to answer your questions and help you with all your needs. Our goal is to get you moving in your home and around the community. We keep it close and personal, welcoming you to our family.
WHAT ARE THE PAYMENT OPTIONS?
We are open to the public and welcome most payment options as well as most insurance plans.
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Credit: Visa, Mastercard, Discover, CareCredit, HSA Cards
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Insurance: Part B Medicare, Cigna Healthspring, AmBetter, Blue Care Plus, TennCare, Blue Cross Blue Shield Policies, Amerivantage, Humana Choice Plus PPO, Aetna Medicare, Aetna PPO, AETNA HMO, United Healthcare Choice Plus, UMR, TN Medicaid and most private insurance plans.
WHAT IS YOUR RETURN POLICY?
We have a 30-day satisfaction for equipment received. Return your unused item to our Hendersonville or Gallatin locations for a full refund.
HOW OFTEN CAN I GET NEW MEDICAL EQUIPMENT?
Most insurance companies consider the useful life of durable medical equipment to be five years. Their decision can be based upon the repair history of the chair and any current repairs needed. The other scenario that may qualify you for a new chair is a significant change in your physical status. Contact your insurance carrier to determine your exact coverage or contact our office to assist you.
CAN YOU MOVE OR DISPOSE OF MY OLD EQUIPMENT?
Southern Medical requires your home to be ready for your new equipment and that all obstructing furniture be removed prior to our arrival. We do not move or dispose of existing furniture or equipment. You are responsible for removal and disposal of your property.
Q&A FOR TRADITIONAL MEDICARE...
If your supplier accepts assignment you pay 20% of the Medicare-Approved Amount, and the Part B deductible applies.
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Medicare pays for different kinds of DME in different ways. Depending on the type of equipment:
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You may need to rent the equipment.
You may need to buy the equipment.
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Medicare will only cover your DME if your doctors and DME suppliers are enrolled in Medicare. Medicare won’t pay claims for doctors or suppliers who aren’t enrolled in Medicare. SOUTHERN MEDICAL is a participating provider with Medicare.
WHO DO I CALL FOR MAINTENANCE & REPAIR
Call our office at 615.822.8888 and we guide you through the repair or maintenance process. Items under a current rental through your insurance will be repaired at no charge to you. Items that are purchased will be the patient financial responsibility. There is a minimum service fee of $75 to come to your home for maintenance and repairs, as well as labor and parts charges. Schedule your repair at our Hendersonville location and the service fee is free, you will only pay for parts and labor.
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