CUSTOMER RIGHTS & RESPONSIBILITIES
RIGHTS
To be treated with dignity, courtesy and respect.
Select those who provide your home care services.
Be provided with adequate information so you can make informed decisions regarding your care.
Receive service and equipment regardless of race, religion, political belief, sex, social status, age or any other classification protected by law.
Participate in all aspects of your care including the right to refuse service within the confines of law.
Express dissatisfaction and suggest changes in any service without fear of coercion.
To have your privacy and property respected at all times.
To be informed of all your responsibilities regarding home medical equipment, including charges and your responsibility for payment, proper use of equipment and associated service.
To have your medical information treated confidentially.
To be free of mental and physical abuse.
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RESPONSIBILITIES
Customer agrees that rental Equipment will be used with reasonable care, not altered or modified and returned in good condition when the need for such equipment no longer exists.
Customer agrees to promptly report any malfunctions or defects in the equipment to Southern Medical.
Customer agrees to use the equipment for the purpose indicated and in compliance with the physicians prescription.
Customer agrees to keep the equipment in his/her possession.
Customer agrees to permit Southern Medical representatives access to all company owned equipment for the purpose of performing service, repair, replacement or retrieval.
Customer agrees to notify Southern Medical if they are admitted to a hospital or nursing home or if they have a change of address.
Customer agrees to accept all financial responsibility for HME furnished by Southern Medical.
Customer agrees to be involved in the provision of care, as able.
Customer agrees to notify Southern Medical if they will not be home at the time of delivery.